Spa Hours and Contacts

• Closed on Thanksgiving and Christmas Day and Easter
• Spa services, locker rooms, & pools closed on January 6th and 7th for repairs.  The front desk is still open for bookings. 

Spa Management & Administrative Contacts:
Spa Main Desk Reservations:  (828) 459-9150
Spa Main Email:  [email protected]

To Cancel or reschedule any reservations, email : [email protected]

Flame B. Deal
Spa Operations Director
[email protected]
Spa Reservations: (828) 459-9150
Direct Office: (828) 459-3618
Mobile : (646) 520-5525
Main Clubhouse (828) 459-1125 

Tylee Smith-Punch 
Spa Operations Manager |
Group Bookings
[email protected]
Direct Office: (828) 459-3387 
Mobile: (704) 838-9416
Spa Reservations (828) 459-9150 

Lindsay Brooks
Group Bookings Lead
[email protected]
828-459-4040
https://www.rockbarn.com/Spa/Group_Events_at_the_Spa

Ella Kottwitz
Front Desk  Lead Coordinator & 
Lead Massage Therapist
[email protected] 
Spa : 828-459-9150

Lidia Sarabia
Floor Manager | Lead Massage Therapist 
[email protected]

Becky Hoke
Floor Hospitality Lead |
Cafe Receiving 
[email protected] 

Tess Turbeville
Customer Service Rep | 
Massage Therapist
[email protected]

Rebecca Goodwin
Lead Esthetician | Spa Coordinator 
[email protected] 

Elizabeth Brown
Salon Lead  | Spa Coordinator
[email protected]

I'm upset, and I have a complaint, Who can I contact?  Please contact Spa Operations Manager, Tylee Punch, at [email protected] Mobile: 704-838-9416; Direct office: (828) 459-3387.  Please leave your first and last name, date of your visit, date of your issue or correspondence with staff, or anything else regarding our customer service, your services received, deposit issues, refund issues, booking issues, etc.—anything you feel deemed that needs to be addressed, resolved, and provide brief details on your complaint or issue. Please leave your contact information and the best time to reach you. All complaints and issues will be documented so that we may improve.  We're here to listen and help.