Spa Hours and Contacts
Hours:
Monday–Thursday: : 8:30 a.m.–6:00 p.m.
Friday & Saturday : 8:30 a.m.–7:00 p.m.
Sunday : 10:15 a.m.–6:00 p.m.
Inclement Weather Notice: Spa Closure Due to Forecasted Snow and Ice ❄️
At Rock Barn Spa, the safety and well-being of our guests and staff are our highest priorities.
In light of the impending snow and ice forecast, we have adjusted our operations to ensure everyone's safety:
Spa Operating Hours Update:
- Friday, January 10th: The spa will close early at 4 PM.
- Saturday, January 11th: The spa will remain closed for the entire day. We will have staff working remotely to answer calls, questions and provide any future booking assistance.
- Sunday, January 12th: Operations are tentative. Updates will be communicated as soon as possible.
We are proactively reaching out to guests with scheduled appointments to reschedule or cancel without penalty.
For Assistance:
- 📞 Phone: 828-459-9150
- 📧 Email: [email protected]
- 📱 Follow us on social media or check our website for the latest updates.
We appreciate your understanding and cooperation during this time. Please stay safe and warm, and we look forward to welcoming you back to relax and recharge soon!
Rock Barn Spa Team
NOTICE:
Spa Management & Administrative Contacts:
Spa Main Desk Reservations: (828) 459-9150
Spa Main Email: [email protected]
To Cancel or reschedule any reservations, email : [email protected]
Flame B. Deal
Spa Operations Director
[email protected]
Spa Reservations: (828) 459-9150
Direct Office: (828) 459-3618
Mobile : (646) 520-5525
Main Clubhouse (828) 459-1125
Tess Turbeville
Customer Service Manager. Ext 443
[email protected]
Office Direct: 828-459-3606
Main: 828-459-9150 (ext 443)
Beni Kincaid
Human Resource Director, RBCC & SCCC
[email protected]
Office: 828-459-3637
Lindsay Brooks
Group Booking Lead
Email : [email protected]
Group Booking Office: 828-459-3605
Group Booking Cell : 828-999-0230
Front Desk: 828-459-9150 ext 4040
https://www.rockbarn.com/Spa/Group_Events_at_the_Spa
Tylee Smith-Punch
Spa Operations Manager
[email protected]
Direct Office: (828) 459-3387
Mobile: (704) 838-9416
Spa Reservations (828) 459-9150
Lidia Sarabia
Spa Floor Manager | Lead Massage Therapist
[email protected]
Rebecca Goodwin
Lead Esthetician | Spa Coordinator
[email protected]
Rebekah Hoke
Lead Floor Hospitality
[email protected]
Elizabeth Brown
Salon Lead | Spa Coordinator
[email protected]
Ben St. John
Director of Technology RBCC & SCC
[email protected]
Phone: 828-459-3600
I'm upset I have a complaint. Who can I contact?
Contact our Customer Service Manager:
- Customer Service Manager, Tess Turbeville, [email protected]
- Call: Office Direct 828-459- 3606 or 828-459-9150 EXT 443
- Feel free to contact Spa Operations Director , Flame Deal, directly at 828-459-3618 if unable to get reposnse from customer service dept within 72 hours of seding concerns.
- Please note : All calls are recorded.
Leave your first and last name, date of your visit, date of your issue or correspondence with staff, or anything else regarding our customer service, your services received, deposit issues, refund issues, booking issues, etc.—anything you feel deemed that needs to be addressed, resolved, and provide brief details on your complaint or issue. Please leave your contact information and the best time to reach you. All complaints and issues will be documented so that we may improve. We're here to listen and help.
Rock Barn Country Club & Spa members receive discounted pricing. All prices, services, and hours of operation at The Spa are subject to change without notification.