Group Events at the Spa
Host your holiday party, corporate event, retreat, girls day, or birthday party at the spa! There is a required 22% gratuity applied to groups of five (5) or more upon check-out. Please keep in mind that all bookings are first come, first served, and we do get booked up fairly quickly.
- Lindsay Brooks, Group Booking Lead
- Email: [email protected]
- Group Booking Office: 828-459-3605 | Mobile 828-999-0230
- Main Spa Reservation Desk : 828-459-9150
Fill out the information below to submit your inquiry about a group event.
We will need the following:
• All parties first and last names, email, and telephone number (or we can use one email and phone, as long as all the guests views and understand the policy).
Required: One credit card to book—for deposit and final payment. The credit card on file/per group agreement form is secured and will be used for final payment. We do not accept individual check-outs for preplanned group bookings.
What is the difference between group bookings and parties? When booking as a group, one credit card is required for deposit for the group and for final payment for all, and it will be coordinated in detail by our group booking coordinator(s), with pre-scheduled lunches and decorative lockers, and there is a required 22%. If you choose not to book as a group and the guests are booking individually, this is called a "party." the guest will state I'm with "___party," but there is no detailed coordination, such as a pre-scheduled lunch, etc. The "party" is "individual booking" on a first come, first served basis, and individual deposits apply. There is no required gratuity.
Are there discounts for groups? Due to the limited availability and space, there are no discounts for groups. However, you may still book your social or corporate group spa outing in advance.
Once we have received your information, we’ll send you an itinerary along with a pre-order menu.
We also require a pre-ordered café menu to be sent no later than seven (7) days prior to your appointment by 6pm.
Once you have sent in your CC information with the deposit and your names and are ready to book, we will send you a café menu to select from, or you may visit our website at https://www.rockbarn.com/Spa/Spa_Cafe.
Group Payment Process Policy:
• Your credit card authorization must be received within 24 hours to secure your group’s reservations.
• 50% of the total group services are due upon receiving the credit card authorization form.
• The other 50% (including 12% facility fees and food and bev taxes) will be due on the date of service.
• Failure to send proper information will invalidate reservations & credit card authorization.
• If you select to depart from Rock Barn Country Club & Spa without completing your payment requirements, we will charge the authorized credit card for the full amount of your total charges and/or damages, if applicable.
• A group gratuity of 22% is expected for parties of five or more, and it will be divided between our servers, spa floor personnel, and service providers. If you would like to tip extra (on top of the required 22%) to certain providers or staff, then you may do so by indicating it to our front desk staff.
• Upon booking, please indicate MALE, FEMALE, OR NO PREFERENCE for services.
• You will receive an itinerary after the booking process has been completed; please check your spam folder if you did not receive it in your email. You will also receive a confirmation number for your group and everyone in the group.
Once we have received all the needed documents, you will receive a confirmation booking number. This confirms your reservation. Please check your spam box for all spa emails and confirmations.