Frequently Asked Questions

Please Note: A 7% Facility/Admin Fee will be added to the total bill (with the exception of retail purchases) to offset increased processing fees and product expenses due to the additional efforts currently required to create a safe and healthy environment for our guests.
Do I have to wear a mask at the Spa? For the safety of our guests and our service providers, masks are required throughout the Spa, including during treatments and on the Spa Deck. The only exceptions are for guests receiving facials, swimming in the pool on the Spa Deck, or eating and drinking.
This is my first time at a Spa. What should I expect? Read a general overview of a spa experience by clicking here.
Does The Spa accept Groupons or Spa Finder? We do not accept either. For discounted rates on Spa services, our Spa Packages of combined services offer the best deals.
I have a Spa Deck Pass from last year. Can I still use it? Deck passes will be honored until July 31st, 2020. 
How do I make an appointment?  Call our Spa Desk, at 828-459-9150, or contact us by email at spa@rockbarn.com. A valid credit card number is required to make an appointment.
Do I need to make appointments in advance? Appointments are required to ensure availability of Spa services, including Spa Deck and Salt Cave.
When should I arrive for my appointment?  Arrive at least 30 minutes prior to your first appointment to allow time to check in, change into one of our Spa robes, and complete a health history questionnaire. Late arrivals will result in shortened treatment times.
What is the cancellation policy?  Cancellations within 48 hours of the appointment will be charged 50% of the booked service.  Cancellations the day of the appointment will be charged 100% of the booked service.  
What do I need to bring?  A bathing suit is required for the Spa Deck. Locker room amenities include lotion, body wash, shampoo, conditioner, shaving cream, disposable razors, and towels. A robe and slippers are provided for those receiving Spa services or utilizing the Spa Deck. Please return your robe and slippers to your assigned locker before leaving to avoid a fee of $25 for slippers and $60 for the robe. 
Which services include access to the Spa Deck? Guests with services totaling $150 or more have access to the Spa Deck.  Members can access the Spa Deck free of charge by making a Spa Deck appointment.
Can I reserve chairs on the Spa Deck while I'm receiving treatments? Chairs on the Spa Deck cannot be reserved while guests are receiving treatments. Chairs are first come, first serve for guests using the Spa Deck amenities.
Are there medical benefits to Spa treatments?  Many of our treatments can ease aches and pains, alleviate congestion, and are designed to reduce stress. 
What treatments are best for me? Our Spa professionals can offer treatment suggestions and explain packages or seasonal specials.
May I ask a therapist to make adjustments to improve my comfort? Your comfort is our priority.  Therapists are able to adjust the lighting, temperature, music, or the amount of pressure applied during your treatment.
May I request a male or female therapist? Yes, you may specify your preference when making your appointment. If for any reason we are not able to meet your request, we will contact you with alternative options. 
How will the Spa protect my privacy? The men’s and women’s locker rooms are separate, each with saunas and steam rooms. We also have a strict no cell phone or electronics policy.  
Do I have to disrobe entirely for my Spa treatment?  Your therapist may offer suggestions based on the treatment, but disrobe to your comfort level.  Swimsuits are required on the Spa Deck. Salt Cave guests can be fully clothed or wear undergarments under their robe. 
May I use the Spa if I have health issues or disabilities? Let the Spa professional know of any health issues when you make an appointment.  Guests fill out a health history form where you can list your health issues. The therapist will address any concerns with you prior to treatment.
May I visit the Spa if I am pregnant? Yes, but you may want to avoid treatments with deep pressure as well as hydrotherapy treatments involving heat. If you are pregnant, please notify us when scheduling your appointment.
May I breast pump while at the Spa? Yes, we can provide a private room for pumping, and offer a designated space in the refrigerator for storage.
May I wear makeup? During services such as facials, makeup may be removed. 
May I wear jewelry? We ask that you do not bring valuables to the Spa. The Spa is not responsible for lost or stolen items.
Does the Spa have Lost & Found? The Spa is not responsible for lost or stolen items; however, we do keep a Lost & Found box at the front desk.
Will consuming alcohol enhance my spa visit? We offer a range of specialty alcoholic beverages, but your Spa experience will be equally rewarding with one of our teas or fresh juices. Outside drinks are not allowed in the Spa.
What are the Salt Cave policies? Acceptable attire is either your clothing or a Spa Robe with undergarments.  Socks are recommended.  Socks are available for purchase at the Spa Service Desk.  Please refrain from wearing perfume or scented lotions. Arrive at least 30 minutes prior to your appointment.  Late arrivals will not be able to access the Salt Cave once a session has started. The door will remain closed until the next scheduled session.  With an appointment, children aged 0 - 18 years are allowed in the Salt Cave with an adult. For information about the benefits of halotherapy, click here.
What are the temperatures of the pools? The cold plunge is set to 65° farenheit; the main pool is 90° farenheit; the outdoor and indoor jacuzzis are set to 104° farenheit; and the waterfalls are set to 101° farenheit.
What happens if my gift card is lost? If you have the receipt for your gift card we can look up your balance and issue another gift card for that amount.  
What if don’t want the Spa service on my gift card? Gift cards can be used for Spa services, retail items, or items at the Spa Cafe.
Can children use the Spa? Children 8-16 may receive a manicure or pedicure, provided the parent or legal guardian sign a waiver release form and remain in the building throughout the service. They may not use the locker rooms or Spa Deck. Children 17 years old may receive a manicure, pedicure, massage, or facial, provided the parent or legal guardian signs a waiver release form and remains in the building throughout the service. They may use the locker room if accompanied by an adult. Children under 18 are not permitted on the Spa Deck.