Frequently Asked Questions and Policies
Facility Maintenance/Administrative Fee: To preserve the exceptional standard of our facilities, a maintenance/administrative fee is included with all service charges, except for retail purchases. This fee sustains the luxurious environment our guests expect from The Spa at RBCC.
Reservation and Refund Policy: A 50% deposit and a valid credit card are necessary to confirm bookings. Cancellations with at least 72 hours notice receive a full deposit refund to the original credit card. Refunds are solely issued to the primary cardholder to ensure a secure financial process.
Same-Day Booking Requirements For same-day bookings, public guests must provide a valid ID and the credit card used for the reservation upon entry. This policy is vital for verifying identity and securing payment.
To ensure the highest level of service and accommodate all our guests' needs, we would like to remind you of our Same-Day Cancellation and Change Policy.
Same-Day Cancellations: Please be aware that a strict policy is in place for same-day cancellations. If you need to cancel your appointment on the scheduled day, please keep in mind that the total charge of your scheduled services will be incurred. This policy is essential to manage our scheduling and to compensate our dedicated therapists and staff fairly for their time.
Same-Day Changes: We understand that plans can change unexpectedly. However, any same-day changes to your reservation, including moving massages, facials, nail appointments, or switching times, will result in a $30 fee per guest. This fee has been established to cover the administrative costs associated with accommodating last-minute adjustments.
We want to emphasize that these last-minute changes significantly strain our staff and the experience of other guests. While we will try to accommodate change requests, please keep in mind that same-day adjustments are not guaranteed.
Our goal at The Spa is to ensure guests enjoy a serene and uninterrupted spa experience. We appreciate your understanding and cooperation with our policies, which are designed to maintain the quality of service and relaxation you and all our guests expect.
Payment Upon Departure All service charges are to be paid upon check-out with a valid credit card and ID.
Declined Payments Our authorized and trained management team will assist guests with declined payments to secure a fair resolution, which may involve additional verification or legal proceedings.
I am upset, and I have a complaint and issue that needs to be addressed. Who do I contact? Contact our Customer Service Rep, Tess Turbeville at [email protected] or if urgent, call Spa Director at 828-459-3618. Please leave leave your first and last name, date of your visit, date of your issue or correspondence with staff, or anything else regarding our customer service, your services received, deposit issues, refund issues, booking issues, etc. anything you feel deemed that needs to be addressed, resolved, and provide brief details on your complaint or issue. Please leave your contact information and the best time to reach you. All complaints and issues will be documented so that we may improve. We are here to listen and help.
Where are you located? We are located at 3779 Golf Drive NE, Conover, NC 28613, off I-40 interstate at Rock Barn Country Club & Spa. We are located inside Rock Barn Country Club, a private property.
Do you have occupancy limits? Yes, we are required to have a daily manifest head count and track every individual in our facility for safety purposes. This policy is applied to the public and to SCC and RBCC members, hence the reason we do not allow walk-ins without reservations.
Are you open to the public? Yes, but reservations are required.
CANCER AND PREGNANCY HEALTH RISKS:
Please inform us at the time of booking if you have any health risks or are pregnant. We must be informed that you are 12 or fewer weeks pregnant in advance. If you indicate you are pregnant, 12 weeks or less, on the day of your service, we will do our best to find a facial in its place. Our services are all booked in advance, and we cannot guarantee another service. If another service is not available, you are still obligated to pay the full service amount. We cannot perform massages for those pregnant 12 weeks or less. If you are a cancer patient, please get approval from your doctor before receiving a massage. A signed script from your doctor is needed for your massage therapist.
Making an Appointment
Does the spa accept Groupons or SpaFinder? We do not accept Group-on or Spa Finder. For discounted rates on spa services, our spa packages of combined services offer the best deals. GroupOn or SpaFinder Day Passes will not be accepted at this location.
I have an old paper day pass given to me; may I use it? All paper day passes are suspended unless there is a valid signature of approval from the GM, owner, or spa director. Due to counterfeit copies, paper day passes are questioned. We are limited in space to also accept complimentary day passes.
How do I make an appointment? Call our spa desk at 828-459-9150. A few of our services are available for online booking at https://na.spatime.com/rbcs8613/5118738/home. A valid credit card number is required to make an appointment, along with the first and last names of each guest, an email address, a phone number, and a choice of service or package options. We cannot hold or book appointments with only a valid credit card or with your name and services. All bookings are on a first-come, first-served basis. Appointments booked 90 days out are subject to change. Guests will be contacted regarding any changes impacting their reservation. A final confirmation will be sent out within 60 days of the scheduled appointment.
A 50% deposit will be taken when booking your appointment. A valid credit card must be provided when booking. It is required that the same card be on site with a valid state driver’s license or government-issued ID upon check-out. We will scan IDs on-site. All suspicious or fraudulent card activity will be reported immediately; this includes online e-gift card purchases and/or the use of a fraudulent credit card for deposits. There is no statute of limitations for a felony. We will fully prosecute the law.
NC General Statutes, Chapter 14, Article 19B
Class 1 Felony: The statute of limitations does not exceed $500 If you are found guilty of financial transaction card fraud under subsections (a) or (b) of this section, you will be punished according to G.S. 14-113.17(b) if the value of the fraud is more than $500.00 in any six-month period.
Class 2 Misdemeanor: The 2-year statute of limitations does not exceed $500 Financial transaction card fraud under subsections (a) or (b) of this section is punishable as set out in G.S. 14-113.17(a) if the value of all money, goods, services, or other things of value given in violation of this section does not exceed $500.00 in any six-month period, or if there is a difference between the value actually given and the value said to have been given in violation of this section.
BOOKING:
Confirmation of booking:
Upon booking with our spa coordinators, you will receive a confirmation email. Please double-check your spam folder for confirmation. If you did not receive it, please email [email protected].
If you have booked a facial or massage, you will have all-day access to our hydrotherapy circuit. You may arrive when we open to get checked in and enjoy the hydrotherapy circuit and the amenities before your scheduled service.
Deposits are non-refundable if you cancel 72 hours prior to your booking date. There is a facility fee applied. Gratuity is not included with your cost of service and is optional.
If you have a gift card, we ask that you notify us when scheduling your appointment if you plan on using your gift card upon check-out. Please note that our checkout process takes a little longer due to the detailed verification of payments and services rendered.
I just made a deposit for myself and another; can we split the deposit upon check-out? We absolutely cannot split deposits, and they will only be applied to the primary person who has placed the deposit. The deposit must be made by the person booking the services and applied to that primary person only. If there is extra left over from the deposit after applying to the main person, that portion is refunded but cannot be applied to another guest.
Can I split the deposit within my group upon check-out?
We absolutely cannot split deposits, and they will only be applied to the primary person who has placed the deposit. The deposit must be made by the person booking the services and applied to that primary person only. If there is extra left over from the deposit after applying to the main person, that portion is refunded but cannot be applied to another guest.
**The deposits will be made between the guests as they pay for themselves. The spa will not engage anyone else in applying for deposits other than the primary guest who made the booking.
Online Booking:
Our online booking only books one person at a time. If you would like to book more than one, you will need to book individually, call our Reservation Desk at 828-459-9150, or email [email protected]. If you prefer a female therapist, please contact The Spa to check availability. The online booking will not provide options for a female or male therapist and can only be booked upon availability.
**It is important to know that when booking online and you are booking for two people, do not book ALL services under one person; the second name and contact information must be applied. Booking multiple services with one person will cause issues and delays. If you need help , please contact the spa immediately at 828-459-9150 before completing your online booking.
How to Cancel
We do not accept over-the-phone cancellations or reschedulings. In order to verify your proof of cancellation or rescheduling, you are required to email or text your cancellation or rescheduling of your appointment. Once you have sent the email, you will receive an automatic confirmation cancellation number for verification. Check your spam folder. Keep your cancellation confirmation number for your records. You must cancel 72 hours prior to your appointment. Deposits are non-refundable under any absolute circumstances if your reservation is not canceled within the required time frame. Email all rescheduling and cancellations to [email protected]
Please include your first and last name, date of service, and booking confirmation number in the email. Send the cancellation request to [email protected]
Rescheduling Notifications: You may only reschedule no more than three times; on the fourth attempt, you will forfeit your deposit and we will have to cancel your reservation . Your account and profile will be noted for future reference.
Spa Cancellation Policy:
If an individual, or groups of four (4) or less, cancels or reschedules before or at 5 p.m. three days prior to their appointment, you will receive their deposit back. If you cancel or reschedule past 5 p.m. three days prior to the appointment, you will lose your deposit. You must receive an email stating your appointment has been cancelled. Groups of five (5) or more must email [email protected] to cancel or reschedule before or at 5 p.m. seven days prior to their appointment. You will receive a deposit back. The spa has limited space; therefore, it is important that you cancel within a reasonable time so that other guests may have the opportunity to book.
To avoid any charges to the card on file, or to make any changes, reschedule, or cancel, we ask you to immediately email [email protected] with your first and last name, date of service, and confirmation number 72 hours prior to your appointment time. If you do not contact us via email or text within 72 hours, you will be charged the full amount of the deposit. If you are a no-show on the day of your reservation, you will be charged 100% of your reservation total.
Member Cancellation:
All spa cancellation policies also apply to Rock Barn CC and SCC members.
Same-Day Changes: We understand that plans can change unexpectedly. However, any same-day changes to your reservation, including moving massages, facials, nail appointments, or switching times, will result in a $30 fee per guest.
Check-in process?
You will be handed your itinerary for the day at the front desk. After checking in, a spa attendant will show you to an assigned locker room and give you a tour of the spa. Please fill out and sign your consultation/policy acceptance form. Please arrive an hour to 30 minutes before your service time. If you have 9 a.m. service, please arrive no later than 8:30 a.m. Monday through Saturday. If you have appointments at 11 a.m. on Sunday, please arrive at 10:15 a.m.
Hours of operation:
Packages over $200 will give you all-day access to the spa. You may enjoy the hydrotherapy circuit before and after your scheduled services.
- Monday–Thursday: 8:30 a.m.–6 p.m.
- Friday and Saturday: 8:30 a.m.–7 p.m.
- Sunday: 10:15 a.m.–6 p.m.
Do I need to make appointments in advance? Appointments are required to ensure the availability of spa services, including spa hydrotherapy circuits and salt caves.
How do I know if my appointment is booked? You will be sent an email with a confirmation number and a confirmation call a few days before your appointment as a reminder. Please also check your email spam or junk mail box for your confirmation. If you have not received it, please contact the spa at 828-459-9150, and we will resend the confirmation for your records.
When should I arrive for my appointment? Arrive at least 30 minutes prior to your first appointment to allow time to check in, change into one of our spa robes, and complete a health history questionnaire. Late arrivals will result in shortened treatment times.
Do you text guests to remind them of their appointments? As we do give a courtesy text to remind you of your appointment, you are still obligated to your appointment time unless you cancel. Please do not hesitate to call the spa at 828-459-9150 if you need to check on your appointment. We require a cell number in order to send confirmations; office or land lines will not be accepted.
Will we get a confirmation for our reservation? Yes, you will receive a confirmation number via email. Please make sure to check your spam folder if you do not receive it. Please call The Spa at 828-459-9150 or email [email protected], and we can resend the email with your confirmation number.
Check out the process:
Please be patient with group check-outs. Individual check-outs will take longer unless one person or company is paying for everything. It is important that you understand that the deposit can be applied only under a single transaction check-out. The group can choose to check out under one transaction to be able to utilize the deposit for the whole group, or the group can check out individually, and the deposit can only be used for the primary cardholder that made the deposit.
Most packages include lunch and beverages, which will be deducted upon check-out. Any items ordered outside of your package will be charged accordingly. The facility fee and gratuity are not included with the package price or any a la carte service. Facility fees will be added upon check-out.
Do I need the same credit card that I used for my deposit to check out? You will need to present the same card you used for the deposit. Each cardholder must have a state driver's license or government-issued ID that matches the card.
NOTICE: You are required to have a valid state driver's license or government-issued ID upon checkout to show and verify that you are the rightful cardholder. We will not accept any other signatures or verifications except for the authorization of the cardholder on site. We will not accept another cardholder's card without the owner and a valid ID on site. The only person authorized to sign the receipt is the card holder on site. If you are using a gift card, you are still required to provide ID. If there is a gift card chargeback dispute and the guest has already redeemed the card on site, that guest will be held responsible for all charges and can be prosecuted. Rock Barn has the right to scan all IDs.
According to NC General Statutes, Chapter 14, Article 19B
Class 1 Felony: NO statute of limitations does not exceed $500
If you are found guilty of financial transaction card fraud under subsections (a) or (b) of this section, you will be punished according to G.S. 14-113.17(b) if the value of the fraud is more than $500.00 in any six-month period.
Class 2 Misdemeanor: The 2-year statute of limitations does not exceed $500
If someone breaks this section's rules by giving money, goods, services, or other valuable things without permission, they can be punished according to G.S. 14-113.17(a) as long as the total value of all the things given without permission does not go over $500.00 in six months or there is a difference between what was given and what was said to have been given without permission.
IP Addresses will be traced to all stolen credit cards that try to book and purchase online gift cards, Extraordinary action, no matter the amount or time, will be taken seriously. Due to the rise of CC fraud, we have increased our security and tracking methods, and accounts are notated as such. We are paying attention. We will provide all calls, videos, interactions, online profiles, IPs, documents, transactions, and documents to the authorities immediately.
At the Spa for Your Visit
What do I need to bring? A bathing suit is required for the spa hydrotherapy circuit. Locker room amenities include lotion, body wash, shampoo, conditioner, shaving cream, disposable razors, and towels. A robe and slippers are provided for those receiving spa services or utilizing the spa hydrotherapy circuit. Please return your robe and slippers to your assigned locker before leaving to avoid a fee of $25 for slippers and $60 for the robe.
Can I bring my water bottle, Yeti cup, or cooler? Outside food and drink are not allowed. Spa attendants can provide water, and the Spa Café menu offers a range of beverages and food items for your visit. Guests with these personal items will be asked to return them to their lockers.
May I wear makeup? During services such as facials, makeup may be removed.
May I wear jewelry? We ask that you do not bring valuables to the spa. The spa is not responsible for lost or stolen items.
Does the spa have lost and found? No. The spa is not responsible for lost or stolen items. We do not hold, store, or mail any lost items. We will not mail or hold any items. It is recommended that you do not bring any valuables; only bring minimally non-valuable items. Items are required to be stored in lockers. If you call the front desk, you will be directed to the supervisor. Staff is not allowed to respond to, be involved with, or be associated with any lost or found items or inquiries.
Will consuming alcohol enhance my spa visit? We offer a range of specialty alcoholic beverages, but your spa experience will be equally rewarding with one of our teas or fresh juices. Outside drinks are not allowed in the spa. If we feel a guest has consumed too much alcohol, we reserve the right to stop serving that person. It’s important that spa guests understand and acknowledge that a massage therapist has the right to turn down a massage for anyone intoxicated. You will still be billed for that massage. Please drink responsibly and watch your alcohol intake. While drinks are included with your packages, excess consumption of alcohol is not recommended.
What are the temperatures of the pools? The cold plunge is set to 65° Fahrenheit; the main pool is 90° Fahrenheit; the outdoor and indoor jacuzzis are set to 104° Fahrenheit; and the waterfalls are set to 101° Fahrenheit.
Are your pools salt water or chlorine? Our pools are all saltwater. We use salt to make the chlorine. A chemical reaction turns the salt into chlorine.
May I use my cell phone or iPad? To protect the privacy of guests in locker rooms, all cell phones or iPads are not allowed to be used in the locker room. We take protecting guest privacy very seriously, and if you are caught using the phone for facetime or photos, especially with other guests in the locker room, you will be asked to leave, and you will still be charged for your service reservations.
Cell phones can be used on the hydrotherapy pool circuit at discretion. Taking pictures of other patrons is absolutely not allowed and violates guests privacy. You may use your iPad or Kindle to read on the hydrotherapy circuit.
Can I take a picture in any of my services ? Pictures or videos are NOT allowed during your services or of our service providers. This must be approved in adancve by our the spa director and she will notify the team.
Can I bring my own bottle of wine? You can, but there is a $35 corking fee.
If I pay the corkage fee, can I bring my own wine to the pool area? Unfortunately, no, we will hold the wine and pour it for you. We also do not allow any glass in the pool area.
How will you handle disruptive guests? If a group continues to be loud and disruptive after receiving multiple complaints, they will be asked to leave the spa.
Will I ever be turned away from entering the spa? Yes, we have the right to turn away previous guests who have failed to complete payment for services, caused previous disruptions, or violated any of our policies. We can also deny you access to the spa if you are tipsy or drunk when you arrive. We will ask you to reschedule your appointment for another day.
What will happen hours or days after my massage? In some cases, clients who are feeling sick after a massage may even vomit and experience muscle aches. While it's unpleasant, these symptoms are often a sign that the massage was effective in doing one of its key tasks: removing metabolic waste from the muscle tissue via the lymph nodes.
Hydrotherapy Spa Deck Access
What is hydrotherapy? Hydrotherapy is the practice of using warm water immersion, such as soaking in a hot tub or spa, to help treat a wide range of ailments, such as high blood pressure, anxiety, aching joints, and sore muscles. Doctors frequently advise hydrotherapy for arthritis because it helps with many of the symptoms. Many people with active lifestyles take advantage of the many hydrotherapy benefits; it reduces post-workout soreness, aids in muscle recovery, and is often used in physical therapy. Finally, hydrotherapy is a great stress-reducer and has been shown to relieve anxiety and promote feelings of well-being.
Which services include access to the hydrotherapy pool circuit? Guests with services totaling $200 or more have access to the Spa Hydrotherapy Circuit.
Can I reserve chairs on the hydrotherapy circuit while I'm receiving treatments? Chairs cannot be reserved while guests are receiving treatments. Chairs are first come, first served for guests using the hydrotherapy circuit amenities.
Can I work out in the pool area? No, water aerobics and working out in the spa pool are not allowed. The spa pool facilities are meant primarily for relaxation.
What is included in the hydrotherapy circuit? There is an indoor saltwater pool, an indoor and outdoor jacuzzi, two waterfalls, a cold plunge, steam rooms, and saunas in each locker room for men and women. These features are included with services totaling $200 or more.
Are there weight limits? The salt cave zero gravity chairs have a 500-pound weight limit. Our massage tables have a 400-pound weight limit.
What are your robe sizes? The majority of the robes are one size fits most; we provide XXL, and we do have a select few of 4 and 5 XL robes.
Group Bookings (5 or more)
I have a large group. Can we come to the spa together? Yes, but groups with five or more guests are only allowed to purchase 4-day passes. Any additional guests over three in your group must purchase services.
Who do I contact for Group Bookings?
Contact , Lindsay Brook, Group Booking Lead. Email : [email protected]|
Group Booking Office: 828-459-3605 Group Booking Cell: 828-999-0230
Front Desk: 828-459-9150, ext 4040 (for groups)
What is the difference of group booking and parties? When booking as a group one credit card is required for deposit for the group and for final payment for all and it will be coordinated in detail by our group boooking coordinators, with pre-scheduled lunches, decorative lockers, nad there is a required 22%. If you choose not to book as a group and the guest are booking invidually, this is called a "party", the guest wil state I'm with " ______party" but there is no detailed coordination such a pre-scheduled lunches, etc. The party is individiual booking on first come and first serve basis and individual deposits apply. There is no required gratuity.
Are there discounts for groups? Due to the limited availability and space, there are no discounts for groups. However, you may still book your social or corporate group spa outing in advance. Please be mindful of other guests at the spa. Also note that The Spa does not tolerate loud yelling, screaming, splashing, jumping, cannonballs, or any diving in our pools or water features. Groups must be respectful to other guests at the spa. All groups are required to adhere to our spa policy and to turn in preordered cafe menus a week prior to your booking. We cannot guarantee lunch will be accommodated at the same time; it depends on the service bookings.
Please fill out the group booking inquiry forms and submit them. Our group coordinator will contact you.
Can I call to book appointments for my group? One person can call to book for a group, but they will need to pay the 50% deposit for each person. If this is an issue, have each person in your group call to pay the 50% deposit or their service. We will not hold spots for groups. When booking your group, you will need each person's first and last name, email address, phone number, the service or package option, and the 50% deposit per person. If the group booking is booked through one primary person, that person will be the primary contact and responsible. If someone from that group wants to cancel, they are required to email [email protected]; cancellations via phone call will not be valid or accepted, and they are required to provide the primary group contact name and date of the event, along with the name (first and last) of the person canceling, the date, and the services. The coordinator is required to notify the primary members of the group of the cancellation via email.
If I come with someone or a group, can the appointments be at the same time? We will do our best to accommodate, but we cannot make any promises due to booking. Scheduling will depend on our time slot availability.
Spa Day and Evening Passes
Weekday and weekend days may arrive upon opening and stay until closing.
- Weekend Day Passes (Friday-Sunday) are $275 per person Open to close with all-day Hydrotherapy Circuit access in addition to the Salt Cave, lunch, two drinks, and chocolate-covered strawberries. (Does not include premium alcohol.)
- Week Day Passes (Monday-Thursday) are $225 per person Open to close with all-day hydrotherapy circuit access in addition to the 45-minute salt cave session, lunch, two drinks, and chocolate-covered strawberries. (Does not include premium alcohol.)
Evening Passes: May arrive 15 minutes prior to designated times:
- Weekend Evening Passes are $165 per person / Friday and Saturday 3 p.m.–7 p.m.; Sunday, 3 p.m.–6 p.m. (Includes one drink only: wine, beer, or champagne)
- Week Day Evening Passes are $140 per person from 2pm to 6 p.m. Monday through Thursday (Includes one drink only: wine, beer, or champagne)
Gratuity and facility fee are not included in the price. The facility fee will be applied upon check-out. Gratuity is optional and, upon your discretion, depends on the services received.
*A facility, maintenance, or admin fee (also known as a facility fee) will be added to the total bill (with the exception of retail purchases) to offset increased vendor, maintenance, and product expenses.
I have a day pass voucher. How do I know if I can still use it? Due to limited availability, The Spa is not accepting comped paper day passes. Day passes that can be used must have our signature mark of The Spa. All-day passes have to be purchased and booked through the spa front desk.
Spa Treatments and Services
Are there medical benefits to spa treatments? Many of our treatments can ease aches and pains, alleviate congestion, and reduce stress.
What treatments are best for me? Our spa professionals can offer treatment suggestions and explain packages or seasonal specials.
May I use The Spa if I have health issues or disabilities? Let the spa professional know of any health issues when you make an appointment. Each guest will fill out a health history form upon entry, where you can list your health issues. The therapist will address any concerns with you prior to treatment.
May I ask a therapist to make adjustments to improve my comfort? Your comfort is our priority. Therapists are able to adjust the lighting, temperature, music, or the amount of pressure applied during your treatment.
May I request a male or female therapist? Yes, you may specify your preference when making your appointment. If, for any reason, we are not able to meet your request, we will contact you with alternative options.
How will the spa protect my privacy? The men’s and women’s locker rooms are separate, each with saunas and steam rooms. We also have a strict cell phone policy or electronics guideline policy. Please do not take pictures or video of other guests. Do not talk loudly or play music from your phone in any parts of the facility. If you violate this policy, you will be asked to leave the premises and still be required to pay the full balance due on your reservations and services.
Do I have to disrobe entirely for my spa treatment? Your therapist may offer suggestions based on the treatment, but disrobe to your comfort level. Swimsuits are required on the hydrotherapy circuit. Salt Cave guests can be fully clothed or wear undergarments under their robe.
Are your service providers certified and trained? Yes, our service providers are all trained and certified. They are all independent contractors and are all fully insured.
If we get our services at the same time, is it a couples massage? No, receiving massages at the same time is different from booking a couple's massage.
What is a couples massage? It is a massage in an adjoining room with the door open. The massages must be the same type of massage for both people. We only offer Swedish couples massages and hot stone couples massages. It will state that it is a couple's massage.
Can I get a certain package upgraded to a couples massage? No. Our promotions are prices per individual service only, unless otherwise stated, unless it is a couples massage.
Please inform your representative immediately, and prior to your visit if possible, if you are pregnant, nursing, under a physician’s care, or have mobility difficulties.
Salt Cave
What are the Salt Cave policies? Acceptable attire is either your clothing or a spa robe with undergarments. Socks are recommended. The temperature in the room is between 58 and 65 degrees. If you enter with wet swimsuits, you will be colder. You will also hear a buzzing sound from the halogenrator grinding the medical-grade salt to disperse throughout the room. IF YOU HAVE SENSITIVE HEARING, WE SUGGEST USING THE EARPLUGS. PLEASE ASK OUR ATTENDANTS FOR COMPLIMENTARY EAR PLUGS. Please refrain from wearing perfume or scented lotions. Arrive at least 30 minutes prior to your appointment. Late arrivals will not be able to access the Salt Cave once a session has started. The door will remain closed until the next scheduled session. With an appointment, children aged 0–18 years old are allowed in the Salt Cave with an adult. For information about the benefits of halotherapy, click here.
I purchased a salt cave package only , does this grant me access to the spa hydrotherapry and locker room ? This only grants you access to the salt cave and lunch in the lobby cafe area. Access to the locker room and spa hydrotherapy area is prohibited.
Pregnant or Pumping
May I visit the spa if I am pregnant? Yes, but you may want to avoid treatments with deep pressure as well as hydrotherapy treatments involving heat. If you are pregnant, please notify us when scheduling your appointment.
May I breast pump while at the spa? Yes, however, depending on room availability, we cannot always provide a private room for pumping and offer a designated space in the refrigerator for storage.
SPA CAPACITY:
What is the spa's capacity? The spa can hold up to 250 people, but we only allow a limited number due to seating capacity and comfort level. For booking purposes, we can only allow a certain number of guests.
Spring, Late Fall and Winter Months (Nov to Mid-April) : 65 capacity
Spring, Summer and Early Fall Months (mid-April to October): 80 capacity
Seating Inside: 31 lounge chairs, 32 chairs for tables (dining)
Seating Outside: 17 lounge chairs, 20 chairs for tables (dining)
Chairs must not be saved while you are in service. Guests who do not have services will need chairs. If you are using the pool or waterfall, please do not save chairs for consideration for other guests. Chairs are used for lounging purposes. If you are not at a chair for more than 30 minutes and another spa guest needs a chair, your items will be removed and placed at the front desk. Please be considerate of other guests while on the hydrotherapy circuit.
If the spa is at capacity, we cannot accept any bookings or give RB members access to the deck area. However, we can place guests and members on the wait list.
Gift Cards
Where can I purchase an online gift card? Click here.
What happens if my gift card is lost? If you have the receipt for your gift card, we can look up your balance and issue another gift card for that amount. You will need to provide the following: month, day, and year it was purchased; who purchased it; whom it was purchased for; amount; the last 4 digits of the credit card; and how it was purchased.
What if I don’t want the spa service on my gift card? Gift cards can be used for spa services, retail items, or items at the spa cafe.
What do I need to bring to use my gift card? When using a gift card, the guest needs to either bring the physical card or a printed copy of the e-gift card to redeem when checking out.
I lost my gift card. Will the spa replace or refund? The spa cannot replace or refund missing physical gift cards.
I have decided that we do not want the gift card now. Can I receive a refund? We cannot refund any gift cards under any circumstances. All gift card sales are final. Upon purchase of the online gift card, you have agreed to the terms and conditions.
Will the spa hold my physical gift card until I can pick it up? The spa does not hold physical gift cards. If you would like a physical gift card, please stop by The Spa or purchase through our PayPal gift card link. You can also purchase an eGift card that will be emailed to you.
I received a gift card for services or packages prior to COVID-19. Will the spa honor my services or packages?
The spa will only honor the dollar amount of the package that you can use towards another package.
Children at the Spa
Can children use the spa? Children ages 8–16 may receive a manicure or pedicure, provided the parent or legal guardian signs a waiver release form and remains in the building throughout the service. They may not use the locker rooms or hydrotherapy circuit. Children 17 years old may receive a manicure, pedicure, massage, or facial, provided the parent or legal guardian signs a waiver release form and remains in the building throughout the service. If an adult is with them, they may use the locker room. Children under 18 are not permitted in the hydrotherapy circuit.
Things to keep in mind:
We ask that you drink responsibly. Our spa environment has an extremely high elevation of salt in the air in the enclosed environment, which can intensify the alcohol effects. Some hydrotherapy circuit areas, such as our spa jacuzzi and waterfalls, can expand your blood vessels and increase your body temperature, thus creating unconsciousness, strokes, or heart attacks. If you begin to feel dizzy, nauseous, excessively sweaty, or confused, we suggest drinking water immediately and ceasing any alcohol intake. The staff has the right to cut anyone off that they feel is beyond their limits. It is advised not to consume heavy alcohol before your massage. Since massage releases toxins from the muscle into the bloodstream, the effects of alcohol become heightened after a massage. If you do not feel well, please notify one of our spa staff immediately. We strongly encourage you to drink water throughout the entire day during your full stay here at The Spa. We also provide water stations throughout the facility for guests. Outside beverage containers, coolers, yeti cups, etc. are not allowed on premises and must be locked in a locker during your stay. There is a strict no-smoking and no vaping policy at spa facilities.
Please limit your cell phone use in the spa hydrotherapy pool circuit and locker rooms. If you are caught with your phone or iPad, violating the privacy rights of others, you will be escorted off premises and still be charged in full for your reservation. However, cell phones and iPads are allowed in the pool area; please be mindful of taking other people’s pictures and videos. Please do not take pictures or videos of anyone in the background. This is in violation of their privacy rights. Yelling and screaming and your personal music are also not allowed or tolerated on the pool deck.
During the summer months, there may be bees and fire ants. We monitor any nests in the area and make all reasonable efforts to abate any issues regarding pests. We have no control over every circumstance; please use the facility with care and caution. If you are at risk of a severe allergic reaction (anaphylaxis), carry an adrenaline injector such as EpiPen® or Anapen® and a means of calling for medical assistance such as a cell telephone.
For reservations and bookings, only contact [email protected] or call 828-459-9150
For cancellations, email cancel@rockbarn.com
Notification: For any guest that has rendered services or used our facility and amenities and has not completed payment, including walkouts and credit card chargebacks, this is considered theft and will be prosecuted to the fullest extent of the law. Rock Barn has the right to scan all IDs from every guest that enters and/or exits the spa. There is an increase in credit card fraud and online e-gift card transactions. Upon your visit, if the e-gift card transaction is disputed on chargeback, you will still be held responsible for all charges. You are required to present a valid state driver's license or government-issued ID.
NC General Statutes, Chapter 14, Article 19B
Class 1 Felony: The statute of limitations does not exceed $500 If you are found guilty of financial transaction card fraud under subsections (a) or (b) of this section, you will be punished according to G.S. 14-113.17(b) if the value of the fraud is more than $500.00 in any six-month period.
Class 2 Misdemeanor: The 2-year statute of limitations does not exceed $500 Financial transaction card fraud under subsections (a) or (b) of this section is punishable as set out in G.S. 14-113.17(a) if the value of all money, goods, services, or other things of value given in violation of this section does not exceed $500.00 in any six-month period, or if there is a difference between the value actually given and the value said to have been given in violation of this section.